You're pulled away
The phone rings while you're with someone, on the road or dealing with something more important.
ORVIA VOICE · BUILT FOR BUSY PEOPLE
Your phone should help organise the work — not keep interrupting it.
Calls arrive while you are with customers, driving, in meetings or trying to get the actual work done. ORVIA Voice answers, understands what the caller needs and can organise the approved next steps around the conversation.
Your people stay in control. Voice handles repeatable communication and administration, then brings a person in when judgement or a real conversation is needed.
INCOMING CALLCustomer“I need to change my appointment.”
▣CalendarAppointment workflow
✉Email / SMSConfirmation triggered
⌘CRMRecord updated
✓TaskFollow-up assigned
●
Human in controlOnly when needed
Calls answeredMeasure demand handled and missed-call reduction
Time returnedTrack routine admin and callback time avoided
Actions completedBookings, tasks, updates and follow-ups triggered
Human handoversSee exactly where a person was needed
ORVIA reports real deployment results rather than using unsupported industry headline figures.
THE PROBLEM
Too much to do. Not enough time to keep answering the phone properly.
Every interruption creates more work. Every missed call risks a lost customer, delayed appointment, forgotten message or another job to catch up on later.
You don't always have the answer
The diary, CRM, customer record or right colleague may not be in front of you.
The admin piles up
Callbacks, emails, booking changes, notes and messages all need doing afterwards.
Things get missed
Customers repeat themselves, leads go cold and staff spend time chasing context.
WHAT ORVIA VOICE CHANGES
One conversation can start the work that normally follows it.
ANSWERCall picked up
→
UNDERSTANDReason identified
→
TRIAGEApproved route selected
→
ACTNext steps triggered
→
INFORMRight person updated
WITHOUT ORVIA VOICE
“Someone called. Can you call them back?”
You still need to find out why, call them, update the diary, email the colleague and record what happened.
WITH ORVIA VOICE
“Appointment change captured. Calendar workflow started. Confirmation requested. Sarah notified.”
The routine work is already organised. Your person only steps in where they are actually needed.
ONE CONTROLLED COMMUNICATION LAYER
One system for every conversation.
Voice is the centre, but the wider service can bring together the channels people already use. The aim is one consistent journey, one set of approved rules and one clear handover into the work.
Voice · Chat · SMS · Email · Messaging
▥VOICEORVIA
◌CHAT
▤SMS
✉EMAIL
CHOOSE WHAT YOU NEED
Start with one job. Build a wider communications workforce when it makes sense.
Each capability can stand alone or work together as part of the same managed Voice setup.
AI Receptionist
Answer routine inbound calls, FAQs, messages, routing and out-of-hours enquiries.
Build reception →AI Contact Centre
Handle larger call volumes, departments, overflow and structured customer-service journeys.
Explore contact centre →AI Sales Agent
Qualify enquiries, arrange demos or callbacks and pass better context to your sales team.
Build sales support →Bookings & Admin
Trigger calendar, email, SMS, task and record updates where the relevant systems are connected.
Reduce admin →CRM & Follow-up
Create or update leads, contacts, activities and follow-up actions where integrations are verified.
Connect my CRM →Specialist Voice
Multilingual, safeguarding, complaints and operational workflows can be designed with the right human controls.
Discuss specialist use →THE AI WORKFORCE IDEA
The power is not one bot. It is what the tools can do together.
Reception answers the call. Sales qualifies it. Booking organises the diary. CRM records it. Messaging confirms it. Administration creates the task. A human receives the context when judgement is needed.
YOUR PEOPLE + ORVIA VOICE = MORE CAPACITY
Incoming conversation
ORVIA VOICE
UNDERSTAND · TRIAGE · ROUTE
UNDERSTAND · TRIAGE · ROUTE
ReceptionSalesBookingCRMAdminHuman
CONNECT TO THE TOOLS YOU ALREADY USE
The call should not become another inbox.
We assess the systems you use and design what should happen next. A connection is only described as live once it has been technically verified.
CalendarsOutlook · Google Calendar · booking systems
CRMmonday.com · HubSpot · Salesforce · Pipedrive · Zoho · Dynamics
CommunicationEmail · SMS · Teams · call transfer · approved messaging
AutomationAPIs · webhooks · Zapier · Make · specialist systems
Current private-preview rule: integrations are assessed and verified individually before customer activation.
HOW WE BUILD IT
A controlled path from your process to a working Voice service.
01 Build
Map call types, questions, rules, integrations and human handovers.
02 Evaluate
Test real scenarios and edge cases.
03 Launch
Approve the live journey and activate only verified connections.
04 Learn
Review outcomes and refine the workflow.
CALL / MESSAGE RECEIVED
Routine enquiryNeeds a human
Answer / collectApproved questions
Transfer / alertNamed person or team
Update systemsCalendar · CRM · task
OUTCOME RECORDED
PRICING DIRECTION · PRIVATE PREVIEW
Start small. Add capability when it earns its place.
Voice Start
from £99/month · draftCore reception and routing design.
Voice Business
from £299/month · draftReception plus workflow, calendar/CRM and follow-up design.
Voice Growth
from £499/month · draftSales journeys, qualification and approved outbound workflows.
Professional / Command
from £795/month · draftAdvanced, specialist or operational workflows.
Numbers, minutes, messaging, specialist integrations and third-party costs may be additional. Final scope is agreed before activation.
BUILD MY VOICE
Tell us what keeps interrupting your day.
What calls do you keep getting? What admin follows them? Who needs to know? Which calendar or CRM do you use? That is where we start.