Privacy should be clear before the call begins.
ORVIA Voice is operated by ORVIA Oversight Ltd. This page explains the website and enquiry layer. Telephone call recording, transcription and operational processing are handled under the specific Voice service configuration agreed with the customer.
Who is responsible
ORVIA Oversight Ltd, Company No. 16123685, ICO registration ZC152311. Contact: hello@orvia.org.uk.
Website enquiries
When you submit the Voice enquiry form we may collect your name, organisation, email address, phone number, estimated call volume, broad goal, existing systems and the information you choose to put in your message. The purpose is to understand the enquiry, route it for human follow-up and keep a record of the commercial conversation.
Voice service data
Where an organisation deploys ORVIA Voice, the exact data captured, whether calls are recorded or transcribed, retention, recipients, escalation routes and lawful basis must be defined for that deployment. ORVIA does not treat a generic website privacy notice as a substitute for customer-specific call handling controls.
Human decisions
ARIA can support routine communication, capture and routing. She does not make consequential safeguarding, clinical, legal, financial or regulatory decisions.
Cookies and similar technologies
Optional analytics and marketing technologies are off by default on this replacement build. You can manage the available categories from Cookie settings.
Your rights
Depending on the circumstances and applicable law, you may have rights to access, correct, erase, restrict or object to certain processing, and to complain to the UK Information Commissioner's Office. Contact ORVIA first if you want us to look at something.