Company
ORVIA Oversight Ltd
Company No. 16123685
TRUST CENTRE · ORVIA VOICE
Trust should be inspectable.
Evidence before assumption applies to ORVIA too. Company information, privacy, security, external trust signals and the limits of automation should all be open to inspect. ORVIA Voice is a service of ORVIA Oversight Ltd.
Privacy
Read our privacy notice, cookie information and data-rights contact route.
Read the privacy notice →Security
Ask about the controls and evidence relevant to your proposed deployment.
Request assurance information →Human oversight
Human first. Human last.
No automated safeguarding, clinical or culpability decisions.
DPIA approach
ORVIA uses Data Protection Impact Assessments where processing may create elevated privacy risks. These are maintained as living governance records and reviewed when systems, processing or risk materially change.
Voice boundaries
ARIA is an automated ORVIA Voice Assistant, not a person. ORVIA Voice is not an emergency service and does not replace authorised professional judgement: legal, financial, regulatory and other consequential decisions stay with accountable people.
ORVIA VOICE · WHAT IS LIVE
Working now, partly working, or planned.
Nothing is described as live until it has been configured and tested end to end.
What is working now, and what is planned
- Working nowORVIA front door on 0330 043 3703, answered by ARIAAsk about ORVIA, ask which service fits, or say “speak to a person”. Live calls may be recorded.
- Working nowWebsite enquiry → monday.com lead/workflow for human follow-upThe current website enquiry path creates a lead/workflow item for human follow-up.
- Working nowBrowser voice previews of ARIABrowser-generated previews of example journeys. Not recordings of real customers or live calls.
- Partly workingTelephony and existing numbersCustomer-scoped: existing numbers, diversion, routing and provider cutover are assessed before commitment.
- PlannedCRM, calendars, bookings and other systemsAssessed per customer. Not presented as live for every customer by default.
- A person (ARIA is automated)
- An emergency service
- A regulator, solicitor or autonomous authority
- Secret or covert monitoring
- A replacement for your staff
- Live for an integration that has not been tested
Clearly labelled, never deciding.
ARIA is an automated ORVIA Voice Assistant and says so. Voice previews on this site are browser-generated, not recordings. Images marked 'AI-generated' are illustrative.
Nothing claimed that is not held.
ORVIA Oversight Ltd holds no information-security certification and does not present any product as certified. Where ORVIA is working towards a standard, it says so.
Customer-specific controls.
Whether calls are recorded or transcribed, retention and recipients are defined for each deployment. A generic website claim is not proof they are enabled.
No pretend completions.
Unsupported or failed actions use the agreed fallback rather than being represented as completed.
RECORDING, CONSENT & INFORMATION SHARING
Context, purpose and lawful use come before convenience.
Recording, transcription, analysis, access and onward sharing are separate activities. Using one does not automatically authorise all the others.
No assumed consent
ORVIA does not assume consent simply because somebody uses a service. Where consent is relied upon, it must be meaningful for the specific purpose.
Separate purposes
Recording, transcription, analysis, access and onward sharing may involve different purposes, permissions and governance considerations.
Minimum necessary
Information should be limited to what is appropriate and necessary for the purpose and recipient, with confidentiality and individual rights considered.
Humans remain accountable
Technology may support capture, organisation, comparison and routing. Human first, human last: consequential decisions remain with accountable people and lawful authorities.
Consent to record a conversation is not automatically consent to share that recording everywhere. Read the privacy notice →
CHECK THE SOURCE
Company identity. Open to check.
Registrations identify the organisation; they are not a guarantee of service quality or regulatory compliance.
COMPANIES HOUSE
ORVIA Oversight Ltd
Company 16123685 · ActiveCheck the company record ↗ICO FEE-PAYER REGISTERRegistration ZC152311
Expiry shown: 18 May 2027Public ICO register checked 8 Oct 2026: data controller Orvia Oversight Ltd, ZC152311, registered 19 May 2026, expires 18 May 2027.
Check the ICO entry ↗VERIFIED EXTERNAL TRUST
Independent signals, linked back to their source.
ORVIA separates verified external recognition from internal claims and does not alter third-party marks or badges.
Armed Forces Covenant signatory
ERS Bronze Award · confirmed 22 September 2026
Trust A Veteran · current public profile
Veteran-owned · ORVIA Oversight Ltd