Customer-approved journeys
The organisation approves the information, call routes, escalation contacts and boundaries used in its deployment.
SECURITY & DATA
Clear boundaries before the first live call.
Voice deployments should define what is captured, who receives it, whether calls are recorded or transcribed, how long information is retained and what happens when something falls outside the normal route.
Recording & transcription
These are customer-specific controls. ORVIA does not use a generic website claim as proof they are enabled for every deployment.
Human authority
Safeguarding, clinical, legal, financial, regulatory and other consequential decisions remain with authorised people.
Data protection
ORVIA Oversight Ltd is ICO registered under ZC152311. Deployment-specific roles and processing are defined during onboarding.
Failure handling
Unsupported or failed actions should use the agreed fallback rather than being represented as completed.
No secret surveillance
ORVIA Voice is not designed for unlawful or covert monitoring of people.