Provider
ORVIA Voice is provided by ORVIA Oversight Ltd, company number 16123685, registered in England and Wales.
SERVICE TERMS
ORVIA Voice is operated by ORVIA Oversight Ltd.
These service-specific terms sit alongside ORVIA Oversight Ltd's wider terms and any customer order, written scope, DPA or signed agreement. Where an agreed customer-specific document contains more specific terms, those agreed terms govern that deployment.
Product scope
Voice supports routine communication, structured capture, routing, notification and verified connected actions where configured and tested.
Human authority
Voice does not make safeguarding, legal, clinical, financial, regulatory or other consequential decisions for the customer.
Customer information
Customers are responsible for providing accurate current business information, escalation contacts, lawful instructions and required approvals.
Integrations
Third-party connections are customer-specific. A general capability statement does not mean an integration is already active for every deployment.
Failure handling
If an integration is unavailable or unverified, the agreed fallback should be used and the action must not be represented as successfully completed.
Emergency use
ORVIA Voice is not an emergency service. Customers remain responsible for appropriate emergency and urgent escalation arrangements.
Charges
The applicable subscription, setup, usage, overage and specialist scope are those stated in the customer order, quotation or agreed plan before commitment.
Data protection
Data protection roles, recording/transcription settings, retention and recipients are defined for the customer deployment and any applicable processing agreement.